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Key Responsibilities
Manage item banks and publish exams
- Educate clients in best practices in assessment and use of our software
- Provide support for exam publishing, delivery, and results processing
- Import/export files from the cloud-based platform for item banking and online testing
- Quality assurance and review of test questions
- Manage the item writing process, such as assigning a group of 10 experts to each write 5 items and making sure they complete the assignment
- Schedule meetings for experts
- Set up exam blueprints and ensure all items are tagged appropriately
Build Customer Relationships and advocate for clients
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- Build trust for long-term retention of customers
- Serve as point of contact for clients, learning their business and assessments
- Onboard new clients and assure successful use of software
Identify Needs & Recommend Solutions
- Conduct needs assessments with clients to fully document their requirements
- Develop customer-driven solutions by consulting on assessment needs, recommending current system functionality, or designing new technical functionality as needed
- Discover and shape client requests for additional services or software functionality
Minimum Qualifications
- One or more years of experience in assessment
- Bachelor's level degree, preferably in an assessment-related field (e.g. Psychology, Education, or Human Resources)
- High level of organizational skills
- Excellent speaking, writing, and presentation skills
- Proficiency in Microsoft Office suite and Google Suite
Preferred or Desired Qualifications
- Understanding of, or experience in, high stakes testing
- Business acumen
- Cultural Awareness
- Strong initiative, able to work independently in a fully remote company
- Desire to learn and update job knowledge
- Experience in technical support of software
- Experience with NCCA or ANSI accreditation of certification programs
- Past experience at a certification organization or in education
Compensation
Target compensation for this position is $20-25 per hour.
Company Background
Assessment Systems Corporation (ASC) is a leading provider of robust web-based assessment platforms built upon leading-edge psychometrics. We operate in several market segments where people are assessed on their skills, knowledge, and performance, including Certification/Licensure, Education, and Workforce. Our goal is to help ensure that organizations that are assessing people are doing so most effectively and fairly, by leveraging best practices, sound psychometric science, and efficient technology.
Additional Information
Assessment Systems offers competitive compensation and benefits. As an employee, you will have access to cutting edge technologies in a thriving industry while working in a fun, professional, and positive environment. You will have excellent opportunities to excel and to be rewarded for that effort.
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